FAQ

Q: What is AutoShip?

A: AutoShip is a convenient, no-hassle way to have products for personal consumption shipped to you automatically on a monthly basis.

Q: Are there any benefits to using AutoShip?

A: Yes. You can receive a 5% discount (up to $15 each month) off your AutoShip order. To receive the accumulating 5% discount, you must maintain your AutoShip order for three (3) consecutive months. The dollar value of the 5% discount builds each month and is applied to your third AutoShip order. Thereafter you will automatically receive your 5% discount on each subsequent order. If you cancel your AutoShip order, you will be required to re-qualify for the 5% discount by participating for three (3) consecutive months.

Q: When will I receive my 5% discount?

A: When you sign up for AutoShip your 5% discount* will initially accumulate for the first and second months and then your discount will be applied to your third AutoShip order total. For example, if you placed an AutoShip order in May, June and July, your discount (5% for May, 5% for June and 5% for July) would be deducted from your AutoShip order total in July. As long as you maintain your AutoShip order in each subsequent month, you will continue to receive a monthly 5% discount.

Q: When will my order be processed?

A: Your AutoShip order will be processed once each month. Participants may choose to have their order processed between the 1st and 25th of the month and may cancel at any time.

Q: Are there any specific requirements for an AutoShip order?

A: Yes. To qualify for the 5% discount*, you must maintain your AutoShip order for a minimum of three consecutive months. If you skip a month once you have qualified, you must start over in the qualification process.

Q: Can product specials or promotions be added to an AutoShip order?

A: No. Product promotions cannot be added due to the timing of our promotions and the intent of the AutoShip program.

Q: Can I use an electronic product certificate on an AutoShip order?

A: No. Electronic product certificates, such as those issued for account renewals, cannot be used on AutoShip orders.

Q: What if my email address changes?

A: Simply visit the Nature's Sunshine Web site to update your email address.

Q: Once I set up an AutoShip order, can I change the items on the order?

A: Yes. You may edit the items as often as you want. All changes to your order must be made at least a day prior to your scheduled AutoShip date. AutoShip orders are processed the morning of your chosen date, thus changes made after this time will be reflected on your next month's order.

Q: Can I delete an AutoShip order?

A: Yes, however if the AutoShip order has been active for less than three (3) consecutive months, you will not receive the 5% discount on any previous shipments. If you decide to join the program at a later time, you will be required to once again meet the three-consecutive-month minimum.

Q: How can I confirm that my order has been processed?

A: You will be notified by email when the order is processed. It will also be noted on the AutoShip Web pages.

Q: How many AutoShip orders per account may I have?

A: You are limited to one AutoShip order per account.

Q: What if items on my AutoShip orders are backordered?

A: You will be notified via email as to which items were backordered. They will be shipped separately when they become available.

Q: What if products on my AutoShip order are discontinued or otherwise non-orderable?

A: When you set up your AutoShip order, you may choose to have any discontinued non-orderable items automatically removed and the order processed as normal on your AutoShip date.

If you have not chosen this option, a hold will be placed on your AutoShip order and you will be notified via email regarding any discontinued products. You will be asked to return to the AutoShip Web page and authorize the processing of your order without the discontinued products. Once you have authorized the order, it will ship out the next business day. This does not change your standard processing date. If you fail to make the appropriate changes to the order before the last day of the month, the AutoShip order will be deleted, and you will not receive the discount for that month. You will be required to re-qualify for the discount by meeting the three (3) consecutive-month minimum.

Q: What happens if there is a problem with my payment for an AutoShip order?

A: If there is a problem processing your credit card (e.g. your card is declined or has expired), you will be notified by email. It is your responsibility to correct the billing problem, (i.e. credit card number, expiration date, etc.) before the end of the month. Once the billing information has been changed, we will immediately try to process the order. This does not change your standard processing date. If you fail to correct the billing problem before the last day of the month, the AutoShip order will be deleted, and you will not recive the 5% discount for that period. You will be required to start the program again.

Q: If I have a question or problem with an AutoShip order, who can I contact?

A: Questions regarding AutoShip are handled via email only. Please send email to AutoShip@natr.com.

* You will receive a 5% discount up to $15 per month.