Introduction: Our Commitment to Privacy
Nature’s Sunshine Products, Inc. ("Nature’s Sunshine") is committed to protecting
the privacy and security of our customers and those who visit our Website. To better
protect your privacy, we provide this Privacy Policy to explain our practices regarding
the information we collect when you visit www.naturessunshine.com. This Policy applies
only to www.naturessunshine.com and is directed to U.S. residents.
Please read this Privacy Policy so that you understand how we may collect and use
information you provide, because, by using our Web site, you agree to the terms
of this Policy. Please view this page periodically. Although we may make changes
to this Policy, our fundamental commitment to privacy protection will not change.
Information We Collect
Visitors may use our website without registering or submitting any personal information.
In this case, we may collect non-personal information as explained below.
When visiting our website to order products, make requests, check your account,
register to become a member or register to receive materials, we will ask you to
provide specific personal information. Personal information means individually identifiable
information from or about an individual consumer, including name, home address or
physical address, including street name and name of city or town, telephone number,
email address and credit card information. This information is voluntarily provided
on your part. It allows us to fulfill your order and otherwise operate our business.
- Information You Volunteer. We only collect personal information
that you specifically volunteer while using our services. Your personal information
is confidential and will not be provided to others except as explained in Our Use
and Disclosure of Information section. You may always choose not to provide information.
- Information We Collect Automatically. We do not automatically
collect personal information. To enhance your visit to our Website, we use "cookies,"
a standard feature of browser software used by most Websites. Cookies are small
data files automatically stored on your computer that assist us in serving you.
In general, cookies do not contain any personally identifiable information unless
you specifically supply the information. We use cookies to store information such
as temporary session identification numbers and your Nature’s Sunshine account number—if
you choose to establish an account and you log in on the log-in page. We do not
use cookies to store personal information, nor do we link non-personal information
stored in cookies with personal data about specific individuals. Nature’s Sunshine
does not collect information about you from other sources, such as public records
or private organizations.
Our Use and Disclosure of Information
- As explained above, we use the information we collect on our site to enhance your
overall experience while visiting the site and to assist you in placing an order.
- Nature’s Sunshine is a direct sales organization that distributes products through
a network of Members, Distributors and Managers ("representatives"). When placing
an order through a representative, your order may be processed by the representative
receiving credit for your order. In that case, personal information to process your
order will be shared with your representative. We may provide information on a customer
to one of our representatives who may offer further assistance. Each customer may
choose how to place an order and may choose not to be contacted when placing an
order.
- A Member who recruits a new Member is considered a Sponsor, and Nature’s Sunshine
provides confidential reports containing customer information to both the Member
and his or her Sponsor to preserve the integrity of our compensation plan. Each
customer may request that his/her email address not be given to his/her representative’s
Sponsor by checking the appropriate box on the "Account Maintenance" screen or by
contacting Customer Service at 1-800-223-8225. All representatives must abide by
this Privacy Policy and must not share confidential information except in connection
with their Nature’s Sunshine business.
- We do not collect or use personal information for any purposes outside of customer
service, website administration, online shopping and company communications. We
will always obtain your consent before using personal information for any other
purpose.
- Nature’s Sunshine does not sell, trade or rent your personal information to any
outside parties. We value our customers’ privacy and will not jeopardize our relationship
with customers by selling their information to solicitors.
Our Commitment to Data Security
Keeping personal information secure is a top priority. To prevent unauthorized access
and to maintain data accuracy, we have implemented administrative, technical and
physical safeguards to secure information we collect.
- To ensure a secure connection whenever transmitting or receiving personal information,
Nature’s Sunshine uses Secure Socket Layer (SSL) encryption, a technology that systematically
scrambles numbers and letters. The SSL automatically encrypts all information, before
it is transmitted over the Internet, in a format that only the sending and receiving
computers can decode. SSL ensures that information is protected from others. In
order to proceed securely through the purchase process using this encryption technology,
you need to have an Internet browser that supports 128-bit encryption, such as Microsoft
Explorer. A secure connection is maintained until the checkout process is either
completed or canceled.
- Nature’s Sunshine maintains administrative, technical and physical safeguards
that comply with federal standards to protect your personal information. We strive
to comply with all applicable national laws and regional requirements. We also self-regulate
the collection and use of personal information.
- All Nature’s Sunshine employees must abide by this Privacy Policy. Those who have
access to your personal information are obliged to respect your confidentiality
and are held to the highest standard of integrity in using, storing or retrieving
this information.
Our Commitment to Children’s Privacy
We believe that it is important to protect children’s privacy. Nature’s Sunshine
does not sell to children under 18 years of age. If you are under the age of 18,
you may only use this Website under the supervision of a parent or guardian. We
do not collect or maintain personal information from children under 13 years of
age. Nature’s Sunshine, in compliance with the Children’s Online Privacy Protection
Act, does not knowingly collect or use personal information from children under
13 years of age.
Links to Other Websites
Our Website may contain links to other sites that are not controlled or operated
by Nature’s Sunshine. Once you access another site, you are subject to the privacy
policy at the new site. Any links are provided as a service to you, and Nature’s
Sunshine does not endorse and is not responsible for the content or policies of
any other sites.
How to Update or Correct Information
To ensure that the information we have is accurate and current, we provide opportunities
for you to review and correct your personal information through our Website and
via the telephone. To make any changes to your information, please use any of the
following methods:
- Log in to the Nature’s Sunshine Website, click on "Member Services" or "My Account,"
and then click on "Account Maintenance" under the "Account Tools" section.
- Go to the following link
www.naturessunshine.com/us/members/myaccount/accountmaint.aspx, and
you will be required to log in.
- Contact Customer Service at 1-800-223-8225 to have a representative make changes
to your account.
How to Contact Us
Please direct any inquiries or concerns about our Privacy Policy to:
Customer Service
Nature's Sunshine Products, Inc.
75 East 1700 South
Provo, UT 84606
1-800-223-8225 or 1-800-327-8459 (hearing impaired)
questions@natr.com
Please summarize the nature of your question in the subject line if you send an
email.