Privacy Statement

Keeping personally identifiable information secure is a top priority for Nature's Sunshine Products, Inc. ("NSP," "we," "us," or "our"). This privacy statement outlines our views and practices and how they pertain to you as a visitor to (the "Site"). Please check back periodically, as these policies may change and your subsequent use of the Site will be deemed acceptance of such changes. However, our fundamental commitment to protecting visitors' privacy will not change.

1. Collection of Information

  • Information You Volunteer. We only collect personally identifiable information you voluntarily provide while using our services, such as name, mailing address, email address, telephone number and payment card data. You may always choose not to provide us with information. However, we may not be able to provide you with the services you have requested. Visitors may access the Site without disclosing personally identifiable information.
  • Information Collected Automatically. We do not automatically log personally identifiable information nor do we link information automatically logged by other means with personally identifiable information about specific individuals. However, we may record non-personally identifiable information that becomes available to us through your use of the Site, including, without limitation, the number of visitors and frequency of visits to the Site. This information may include the websites that you access immediately before and after the Site, the Internet browser you use, and your IP address. If we use this information, it is only on an aggregate basis.
  • Cookies and Other Similar Technologies. Like most websites, we use cookies, or data files automatically stored on your computer, to enhance your visit to the Site by better understanding how visitors use the Site. In general, cookies do not contain any personally identifiable information unless you as a visitor knowingly supply the information. We use cookies in order to recognize you when you return to the Site and to provide you with a better user experience. We do not use cookies to store personally identifiable data nor do we link non-personally identifiable information stored in cookies with personally identifiable information about specific individuals. We may allow third parties to use cookies or similar technologies on the Site but we do not control the use or contents of third party cookies. Web browsers often permit you to erase cookies from your browser cache, block cookies, or receive notification when cookies are used. However, if you block the use of cookies, you may not be able to take full advantage of the Site features. NSP does not collect information about you from other sources, e.g., public records or bodies, or private organizations.
  • Do Not Track Requests. Web browsers may allow you to send a "Do Not Track" request with your browsing traffic, which would enable anonymous browsing of the Site. We honor Do Not Track requests from web browsers. However, anonymous browsing may prevent us from providing you with full functionality of the Site.

2. Use of Information

We use the information we collect on the Site to provide you with the services you have requested, to serve you with content, and to enhance your overall experience while visiting the Site. You may subscribe to email lists and request that we refer you to a NSP Independent Representative (defined below) who can provide you with more information about how to purchase NSP products and become a NSP Independent Representative. If you purchase NSP products or become a NSP Independent Representative, we will also use your personally identifiable information to (1) provide services to you (such as processing orders and calculating and paying commissions); (2) support and improve the services you render to customers and downline Distributors; (3) provide you with additional services; and (4) ensure compliance with legal obligations. In furtherance of these purposes, NSP may share your information with its parent company in the United States and its subsidiaries located in other countries. We do not collect or use personal data for any other purposes but if we wish to do so, we always obtain your consent first.

3. Sharing Information with Third Parties

NSP may use internal and external service providers to operate the Site and perform other work on our behalf in the course of providing you with services you have requested. These service providers may have access to your personally identifiable information, but are contractually bound to use your information only for the purpose of performing their duties. Some of these service providers may be established in countries that offer less privacy protection than your country of residence.

NSP does not currently sell, trade or rent your personal information to any unaffiliated third parties for marketing purposes. We value your privacy and will not jeopardize our relationship with you by selling your information to solicitors without your prior consent.

NSP may, however, share your personally identifiable information to fulfill our legal obligations in response to a request from the government or private parties in connection with a lawsuit, subpoena, investigation or similar proceeding, to respond to a matter of personal or public safety, to investigate security incidents, to protect our interests, rights and property, or in the event of a sale or transfer of assets, or in the context of similar business negotiations.

4. Security of Information

NSP takes administrative, technical and physical measures to help ensure that your personally identifiable information remains accurate, timely and secure. However, no data transmission over the Internet, or through an electronic database, is guaranteed to be 100% secure. Although we strive to protect your information through the following steps, we cannot guarantee or warrant its security:

  • NSP uses Secure Socket Layers (SSL) to ensure a secure connection whenever transmitting or receiving personal information. With SSL, information transmitted between two computers via the Internet is sent in an encrypted format so that only the sending and receiving computers can decode it. SSL ensures that no one intercepts any of your personal information while it is being transferred to us. A secure connection is maintained until the checkout process is either completed or canceled.
  • NSP restricts access to personally identifiable information to our employees, contractors and agents who need to know that information in order to perform their jobs. They are obligated to respect the confidentiality of your personally identifiable information and may be disciplined or terminated for failing to meet these obligations.

5. Data Integrity & Access or Corrections

NSP will keep personally identifiable information in active files or systems as long as necessary in order to fulfill the purposes for which it was collected or as required to perform our contractual relationship with our customers and NSP Independent Representatives. We will make reasonable efforts to ensure that the information is accurate and complete and will update or correct your information as needed when notified by you.

6. Independent Representative Organizational Data

NSP is a direct sales organization that distributes our products through a network of Members, Distributors and Managers known as "Independent Representatives". You may place an order through your Independent Representative, or directly with NSP and NSP will share your information with your Independent Representative in order to process your order. Each customer may choose how to place an order and how to be contacted when placing an order.

An Independent Representative who introduces a new Independent Representative to the NSP business is known as a Sponsor and Sponsors may build their own independent sales organizations. To assist Independent Representatives with their businesses, NSP provides Sponsors with their organizational reports that contain their customer and Independent Representative personally identifiable information and business data, including, but not limited to, name, address, NSP identification number, telephone number, email address, fax number, level or rank within the NSP marketing plan, and volume and sales statistics. These reports are provided to Independent Representatives in the strictest confidence and for the sole purpose of developing their NSP businesses and constitute the confidential, proprietary trade secrets of NSP. Some NSP Representatives may live in countries that offer less privacy protection than your country of residence.

7. Children

The Site is a general audience website and is not designed or targeted at children. NSP does not knowingly collect, use or disseminate any personally identifiable information from children under the age of 13. If we become aware of personally identifiable information regarding a child under the age of 13, we will use such information for the sole purpose of contacting a parent or guardian to obtain verifiable parental consent. If we cannot do so after a reasonable period of time, we will make reasonable efforts to delete it from our records. Upon request from the parent or guardian, we will provide a description of the specific types of personally identifiable information that may have been collected.

8. Third-Party Links

The Site may contain links to web sites operated and maintained by third parties over which we have absolutely no control. Any information you provide to third party websites will be governed under the terms of each websites' privacy policy and we encourage you to investigate and ask questions before disclosing any information to the operators of third party websites. We have no responsibility or liability whatsoever for the content, actions or policies of third party websites. The inclusion of third party websites on our Site in no way constitutes an endorsement of such websites' content, actions or policies.

9. Safe Harbor Statement

NSP and its U.S. affiliate entities comply with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personally identifiable information from European Union member countries and Switzerland. NSP has certified that it adheres to the Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access, and Enforcement. To learn more about the Safe Harbor program, and to view NSP's certification, please visit E.U. or Swiss data subjects who have questions or complaints regarding NSP's transfer or treatment of their personally identifiable information may file a complaint with NSP at the contact information below. To the extent that any E.U. or Swiss data subject is not satisfied with the results of an internal complaint review process, they may file a complaint with our chosen independent recourse mechanism, the International Centre for Dispute Resolution® of the American Arbitration Association® (ICDR/AAA).

10. Questions and Complaints

NSP takes your privacy seriously. If you believe we have not complied with this privacy statement, please contact us so we can investigate your complaint.

Direct inquiries or concerns about our privacy policy to:

Nature's Sunshine Products, Inc.
Chief Privacy Officer
2500 West Executive Parkway, Suite #100
Lehi, Utah 84043

Please summarize the nature of your question in the subject line of any email you send.

Thank you for reviewing this policy.

Effective Date: September 28, 2015