Frequently Asked Questions

What is Sunshine Rewards (AutoShip)?

Sunshine Rewards (AutoShip) is a convenient, no-hassle way to have products for personal consumption shipped to you automatically each month.

Are there any benefits to using Sunshine Rewards (AutoShip)?

Yes.  If your order is 100 QV Points or more, you receive free shipping and earn Sunshine Points that can be used towards free products. You must maintain your Sunshine Rewards (AutoShip) order for three (3) consecutive months to avoid shipping charges. 

When will I receive my Sunshine Rewards benefits?

Free shipping and Sunshine Points are earned immediately.  You will receive free shipping on your Sunshine Rewards (AutoShip) order and you can use your earned Sunshine Points on your next order. Earned points can be applied to both Sunshine Rewards and regular, non-AutoShip, orders.

Are there any specific requirements for a Sunshine Rewards (AutoShip) order?

Yes. The order must be 100 QV Points or greater to qualify.

What happens if I don't maintain my Sunshine Rewards order for 3 consecutive months when I first start the program?

If you cancel, choose to withdraw from Sunshine Rewards or your order total goes below 100 QV Points then your credit card will be charged the shipping fees for the months you received free shipping. If you have already received 3 shipments (over 3 months) then you will not be charged the shipping fees.

When will my order be processed?

Your first order will be processed the day you create your order.  All subsequent orders will be processed 1 month after your previous order.  You can change your ship date at any time.  (Note: Orders created between the 26-31st will be shipped on the 25th of the next month.)

Can product specials or promotions be added to an Sunshine Rewards (AutoShip) order?

No. Product promotions cannot be added due to the timing of our promotions and the intent of the Sunshine Rewards (AutoShip) program.

Can I use an electronic product certificate on a Sunshine Rewards (AutoShip) order?

No. Electronic product certificates, cannot be used on Sunshine Rewards (AutoShip) orders.

What if my email address changes?

Simply update your email address on the My SR (AutoShip) Order page.

Once I set up an Sunshine Rewards (AutoShip) order, can I change the items on the order?

Yes. You may edit the items as often as you want. All changes to your order must be made at least a day prior to your scheduled Sunshine Rewards (AutoShip) date.

Sunshine Rewards (AutoShip) orders are processed the morning of your chosen date, thus changes made after this time will be reflected on your next month's order.

Can I delete my Sunshine Rewards (AutoShip) order?

Yes,  however if the Sunshine Rewards (AutoShip) order has been active for less than three (3) consecutive months, you will not receive the free shipping discount and will be charged the shipping fee.

How can I confirm that my order has been processed?

You will be notified by email when the order is processed. You will also be able to find your order in your order history.

How many Sunshine Rewards (AutoShip) orders per account may I have?

You are limited to one Sunshine Rewards (AutoShip) order per account.

What if item(s) on my order are backordered?

You will be notified via email as to which items were backordered. They will be shipped separately when they become available.

What if products on my Sunshine Rewards (AutoShip) order are discontinued or otherwise non-orderable?

A hold will be placed on your Sunshine Rewards (AutoShip) order and you will be notified via email regarding any discontinued products. You will be asked to return to the Sunshine Rewards Web page and to REMOVE THESE PRODUCTS FROM YOUR ORDER.  Once your order has been updated, it will be processed on your shipdate (or immediately if your ship date is in the past).  You can make the appropriate changes online, or you can contact contact Customer Service (1-800-223-8225).

If you fail to make the appropriate changes to the order before the last day of the month, your Sunshine Rewards (AutoShip) order will not be sent. Though you will not lose any Sunshine Points that you have accrued, you will be required to requalify for the program.

What happens if there is a problem with my payment?

If there is a problem processing your credit card (e.g. your card is declined or has expired), you will be notified by email. It is your responsibility to correct the billing problem, (i.e. provide a new credit card number, check the expiration date, etc.) so that the order can be processed. Once your order has been updated, it will be processed on your shipdate (or immediately if your ship date is in the past).  You can make the appropriate changes online, or you can contact contact Customer Service (1-800-223-8225).

Remember that to enjoy free shipping and Sunshine Points you will need to maintain your Sunshine Rewards (AutoShip) order each month. If we cannot process the credit card and your order does not go through before the last day of the month, your Sunshine Rewards order will not be processed and you will not receive the benefits for that month. You will be required to requalify and if you haven't done 3 consecutive months you will incur the shipping fee for the previous months.

If I have a question or problem with an Sunshine Rewards (AutoShip) order, who can I contact?

Questions regarding Sunshine Rewards (AutoShip) are handled via email only. Please send email to questions@natr.com.