Return Policy

To start a return, please visit our Return Portal or contact Customer Service (800-223-8225). Please have the corresponding product order number ready. All order numbers should be marked clearly on the outside of the package. Boxes returned to Nature’s Sunshine without a visible order number will not qualify for a refund and cannot be returned to the sender.

Note: Overstocked or obsolete products cannot be returned for credit. Seasonal, discontinued or special promotional products are not returnable.

If, after purchasing an Nature's Sunshine product from an authorized seller, a retail customer determines it to be unsatisfactory, the customer should return it to his/her Nature's Sunshine Consultant for replacement, credit or a full refund.

This guarantee applies only to products that have not been misused, intentionally damaged, discontinued, are outdated, or have not been purchased from an unauthorized seller, who are not subject to Nature's Sunshine's quality control standards.

Customer satisfaction is Nature's Sunshine's goal. If, for any reason, a customer is not 100% satisfied with an product, Consultants should politely accept any unused portion of the product and then return it to Nature's Sunshine within 90 days of the date of purchase from Nature's Sunshine for a refund/replacement, as per Nature's Sunshine's Product Return Procedures. Consultants should promptly and professionally give the customer a full refund or replacement product. Subject to the Product Return Procedures written in Section 11.1 of Nature's Sunshine's Policies & Procedures, credit from Nature's Sunshine will be calculated at 100% of the price paid at purchase of the product.

Note: Any commission payouts generated from the refunded items are subject to deduction.