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    Account & Sign-In

    Manage your account, update your details, and resolve login issues.

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    Account Basics

    How Do I Create An Account?

    Click "Sign Up / Sign In > Create account" and follow the prompts to create your account.

    What Are The Benefits Of Having An Account?

    Creating an account allows you to:

    • Track your orders and view order history
    • Save your shipping and payment information for faster checkout
    • Manage your Subscribe & Thrive subscriptions

    Is There A Discount For New Customers?

    Yes, new customers can receive 20% off MSRP their first order using code NEW20 at checkout. Make sure to apply the code before completing your purchase.

    Login Issues

    I Forgot My Password. What Should I Do?

    Click "Forgot Password" on the sign-in page and follow the instructions to reset it. You'll receive an email with steps to create a new password.

     

    You can also sign in quickly using your Google or Apple account.

    Can I Request A One-time Password?

    Yes, you can request a one-time password to sign in. This allows you to access your account without entering your password. Please note:

    • This does not update or replace your existing password
    • You will need to request a new code each time you use this option

    Still need help? Ask us directly.

    Our customer support team is here for you.

    Text Us

    Send a message anytime. A live agent will reply Mon–Fri, 8 AM – 5:30 PM MT.

    Chat with us

    Get instant help from our virtual assistant 24/7.
Live agents available Mon–Fri, 8 AM – 5:30 PM MT

    Email Us

    Reply within ~48 business hours.

    Prefer to talk to someone? Call (800) 223-8225, Mon-Fri 7 AM - 5:30 PM MT.

     

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    Why Am I Having Trouble Signing In?

    This may happen if:

    • Your username or password was entered incorrectly
    • Your password needs to be reset

    Try resetting your password or signing in using your original method. If issues continue, contact Customer Support for assistance.

    Account Updates

    How Do I Update My Email, Address, Or Payment Methods?

    Log in to your account and go to Account Overview> My Account From there, you can update your personal information, shipping address, and saved payment methods.

    When Do Updates Take Effect?

    Changes apply immediately but won't affect orders already placed.

    Sign Up / Sign In