Account & Sign-In

Account Basics

How Do I Create An Account?

Click "Sign Up / Sign In > Create account" and follow the prompts to create your account.

What Are The Benefits Of Having An Account?

Creating an account allows you to:

• Track your orders and view order history
• Save your shipping and payment information for faster checkout
• Manage your Subscribe & Thrive subscriptions

Is There A Discount For New Customers?

Yes, new customers can receive 20% off MSRP their first order using code NEW20 at checkout. Make sure to apply the code before completing your purchase.

Login Issues

I Forgot My Password. What Should I Do?

Click "Forgot Password" on the sign-in page and follow the instructions to reset it. You'll receive an email with steps to create a new password.

 

You can also sign in quickly using your Google or Apple account.

Can I Request A One-time Password?

Yes, you can request a one-time password to sign in. This allows you to access your account without entering your password. Please note:

• This does not update or replace your existing password
• You will need to request a new code each time you use this option

Why Am I Having Trouble Signing In?

This may happen if:

• Your username or password was entered incorrectly
• Your password needs to be reset

Try resetting your password or signing in using your original method. If issues continue, contact Customer Support for assistance.

Account Updates

How Do I Update My Email, Address, Or Payment Methods?

Log in to your account and go to Account Overview> My Account From there, you can update your personal information, shipping address, and saved payment methods.

When Do Updates Take Effect?

Changes apply immediately but won't affect orders already placed.