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    Shipping & Delivery

    Find information on shipping times, tracking your order, and what to expect during delivery.

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Product information only applies to the U.S.
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    Shipping Basics

    How long will my order take to arrive?

    Orders typically ship within 1–2 business days, and delivery timelines begin once your order has shipped.

     

    Shipping options & fees:

    Orders $0–$98.99

    • 3–5 business days: $5.99
    • 1–2 business days: $19.99

     

    Orders $99+ or with a free shipping promotion

    • 3–5 business days: FREE
    • 1–2 business days: $10.99

     

    Priority shipping options:

    • UPS 2nd Day Air
    • UPS Next Day Air

    Shipping costs are calculated at checkout

    Important timing information:

    • Orders must be placed by 2:00 PM (local warehouse time) for same-day processing on 1–2 day and priority shipping
    • Orders placed after the cutoff will be processed the next business day

    Do you ship to P.O. boxes or military addresses?

    Yes, we ship to P.O. boxes and Military APO/FPO addresses.

    Do you ship to Alaska and Hawaii?

    Yes, we ship to Alaska and Hawaii. Orders to Alaska and Hawaii receive 50% off the standard shipping rate on orders $99+.

    Do you ship internationally?

    We currently ship within the United States only. This includes all U.S. states and U.S. territories such as Puerto Rico, the U.S. Virgin Islands, and Guam.

    Can I ship to a different shipping address?

    Yes, you can use different shipping addresses, as long as the shipping address is within the United States.

    Tracking Your Order

    How can I track my order?

    Still need help? Ask us directly.

    Our customer support team is here for you.

    Text Us

    Send a message anytime. A live agent will reply Mon–Fri, 8 AM – 6 PM MT.

    Chat with us

    Get instant help from our virtual assistant 24/7.
Live agents available Mon–Fri, 8 AM – 6 PM MT

    Email Us

    Reply within ~48 business hours.

    Prefer to talk to someone? Call (800) 223-8225, Mon-Fri 7 AM - 5:30 PM MT.

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    There are two ways to stay updated on your order:

     

    Order History

    • If you’re signed in, you can track your order in your Order History.
    • Select your order to view the tracking details

     

    Email

    • Once your order ships, you’ll receive tracking updates by email.

    Why hasn’t my tracking updated?

    Tracking updates can take 24–48 business hours to appear after shipment. In some cases, carriers may not scan the package until it reaches the next facility, which can cause temporary delays in tracking updates.

    Delivery Issues

    What should I do if my package is delayed?

    Check your tracking link for updates. If delays continue, contact Customer Support for help.

    What if my package shows as delivered but I didn’t receive it?

    • Check around your delivery area
    • Check with neighbors or household members
    • Contact the shipping carrier for additional details

     

    If you still need help, reach out to us for support.

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