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    Ordering & Checkout

    Everything you need to place an order, apply discounts, and complete checkout smoothly.

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    The Basics

    How do I place an order?

    Browse products, add items to your cart, and proceed to checkout. Sign in to your account or continue as a guest, enter your shipping and payment details, then place your order.

    What happens after I place my order?

    • You’ll receive an order confirmation email
    • Orders are typically processed within 1–2 business days
    • You’ll receive a shipping confirmation email with tracking once your order ships

    How do I add an item to my cart?

    From the product page, select your quantity and click “Add to Cart.”

    Do I need an account to place an order?

    No, you can check out as a guest. Creating an account makes placing an order easier since your details are saved, and it also allows you to manage your purchases and track your orders more easily.

    What payment methods are accepted?

    We accept major credit and debit cards, as well as Apple Pay and Google Pay.

    Are HSA and FSA payments accepted?

    Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are not accepted as payment methods.

    Checkout & Payment Issues

    Why was my payment declined?

    This may happen if:

    • Your billing details don’t match your payment method
    • Your bank declines the transaction
    • There are insufficient funds

    Try again or use a different payment method. If the issue continues, contact your bank for more information.

    After You Order

    Can I change my order after placing it?

    Still need help? Ask us directly.

    Our customer support team is here for you.

    Text Us

    Send a message anytime. A live agent will reply Mon–Fri, 8 AM – 6 PM MT.

    Chat with us

    Get instant help from our virtual assistant 24/7.
Live agents available Mon–Fri, 8 AM – 6 PM MT

    Email Us

    Reply within ~48 business hours.

    Prefer to talk to someone? Call (800) 223-8225, Mon-Fri 7 AM - 5:30 PM MT.

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    We begin processing orders right away to get them to you as quickly as possible. Because of this, changes can’t be made once an order is placed.

    Can I cancel my order?

    If you need to request a cancellation, please chat with a live agent as soon as possible—we’ll do our best to help.

     

    Please note that cancellation requests are not guaranteed, since orders are processed quickly to get your items to you as soon as possible.

    • Live chat business hours: Monday–Friday, 8:00 AM to 6:00 PM MST
    • If you reach out outside these hours, please return during business hours to connect with an agent.

    I think I placed my order twice—what should I do?

    Please contact Customer Support as soon as possible so we can review your order.

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